Shipping policy
At Powers Gems, each order is handled with care and intention. Please review our shipping policy below for details on processing times, delivery, and tracking.
Order Processing
All orders are processed within 2–5 business days. Each piece is carefully inspected and packaged to ensure it arrives in perfect condition.
Orders are not shipped on weekends or holidays. During periods of high demand, processing times may be slightly extended.
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
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Domestic (U.S.): 3–7 business days
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International: 7–21 business days
Please note that delivery times are estimates and may vary due to carrier delays or customs processing.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. Please allow up to 48 hours for tracking updates to appear.
International Shipping
Powers Gems offers international shipping to select countries. Customers are responsible for any customs duties, taxes, or import fees required by their country.
We are not responsible for delays caused by customs.
Shipping Address
Please ensure that your shipping address is correct at checkout. Powers Gems is not responsible for orders shipped to incorrectly provided addresses.
Lost or Delayed Packages
If your package is delayed or appears lost in transit, please contact the shipping carrier first using your tracking number.
If you need further assistance, you may contact us, and we will do our best to help resolve the issue.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging so we can assist you.
Contact
For any shipping-related inquiries, please contact us at: powersgems@gmail.com
Powers Gems is committed to delivering each piece with the same care and intention with which it was selected.